FAQ

Effective date: September 8, 2026 This edition traces a beauty-product or set selection from shade and finish review through fulfillment and customer care.

This FAQ gives quick answers about shopping with tower28beauty. The full policy pages control if a summary and a policy differ. Product-level shade and use information stays on the current listing; this language controls the linked store procedure.

Shade and formula service path: Products

Where can I find item details?

Review the product page for the current size, quantity, ingredients or materials, compatibility, care, warnings, and intended use for our cream and powder blush, bronzer, pressed powder, complexion products, lip care, eye color, applicators, accessories, and beauty sets. Contact us if an important detail is unclear. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details.

Shade and formula service path: Orders and payment

How do I know the order was received?

A confirmation is sent after checkout. Check the email address used for the order and contact us if the message does not arrive. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets.

What currency and cards are supported?

Checkout is in USD. Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover are supported subject to the live checkout and issuer approval. Taxes are collected where required. Product-level shade and use information stays on the current listing; this language controls the linked store procedure.

Shade and formula service path: Cancellations and address changes

Can I cancel?

You may request cancellation before shipment. Contact us immediately; after carrier handoff, follow the return process. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details.

Can the shipping address be changed?

Ask immediately. An address change is not guaranteed after processing starts. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records.

Shade and formula service path: Customer service

When and how can I contact you?

Email Support@tower28beauca.top or use the telephone and address below. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Include the order number for order-related help. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets.

Shade and formula service path: Beauty assortment purchase route — Customer reference

This reference joins shade, finish, texture, formula, applicator, and set review to fulfillment and customer-care procedures. It provides a navigable summary of product review, ordering, payment, shipping, cancellation, returns, exchanges, refunds, and support. This page applies specifically to tower28beauty and its selection of cream and powder blush, bronzer, pressed powder, complexion products, lip care, eye color, applicators, accessories, and beauty sets. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records. It supplies the store-specific context for this customer reference provision.

Shade and formula service path: Processing, shipping, and tracking

How long is processing?

Normal processing is 1–3 business days. Orders after 5:00 PM America/Chicago, weekends, or applicable holidays start the next business day. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details. It supplies the store-specific context for this customer reference provision.

How long is carrier transit?

Estimated transit is 4–8 business days after handoff. Processing and transit are separate, giving a usual combined estimate of 5–11 business days. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records.

Where do you ship and what does it cost?

We ship only to United States addresses. Every order receives free shipping with no minimum purchase. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets.

Will I get a tracking number?

Yes. Tracking is provided when the order ships; the first carrier scan may take time to appear. Product-level shade and use information stays on the current listing; this language controls the linked store procedure. It supplies the store-specific context for this customer reference provision.

Shade and formula service path: Returns, exchanges, and refunds

What is the return window?

An eligible item may be returned for any reason within 30 days after delivery. tower28beauty supplies a free prepaid return label, pays approved return shipping, and charges no restocking fee. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets. It supplies the store-specific context for this customer reference provision.

Are exchanges available?

Yes, for eligible items and subject to stock. If the requested replacement is unavailable, choose another available option or a refund. Product-level shade and use information stays on the current listing; this language controls the linked store procedure.

What if something is damaged, defective, wrong, or missing?

Contact us with the order details. The merchant pays needed return shipping and provides the appropriate replacement, exchange, refund, or other remedy. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details.

When will a refund appear?

After an authorized return is received and inspected, the approved refund is issued to the original payment method and normally posts within 5–10 business days. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records. It supplies the store-specific context for this customer reference provision.

Merchant and support details

tower28beauty
Email: Support@tower28beauca.top
Phone: 781-505-9083
Physical address: 8 Steepletree Ln, Wayland, Massachusetts, 01778, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).