Refund Policy

Effective date: September 8, 2026 This edition traces a beauty-product or set selection from shade and finish review through fulfillment and customer care.

tower28beauty accepts an eligible item for a no-reason return within 30 days after confirmed delivery and also supports exchanges. Product-level shade and use information stays on the current listing; this language controls the linked store procedure.

Shade and formula service path: Opening a return or exchange

Email Support@tower28beauca.top within 30 days after delivery. Include the order number, item, and whether you prefer a return or exchange. Wait for authorization and the free prepaid return label before shipping. The default return address is 8 Steepletree Ln, Wayland, Massachusetts, 01778, United States; follow the label if it provides a different routing address. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details.

Shade and formula service path: Who pays return shipping

tower28beauty pays return shipping for every approved return, including a no-reason return, and supplies a free prepaid return label. The merchant also pays return shipping for damaged, defective, incorrect, incomplete, or missing-item orders. No restocking fee is charged. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets.

Shade and formula service path: Damage, defects, incorrect goods, or missing contents

Contact us promptly with the order number and an explanation. Reasonable photos can help but will not be required when unreasonable. We will arrange merchant-paid return shipping when needed and provide an appropriate replacement, exchange, refund, or other remedy. The customer does not pay to correct our error or a qualifying product problem. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details. It supplies the store-specific context for this return sequence provision.

Shade and formula service path: Refund method and timing

After the authorized return arrives and is inspected, we notify you and issue an approved refund to the original payment method. The financial institution normally posts it within 5–10 business days after issuance. Any mandatory remedy or required refund is not limited by this estimate. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets.

Shade and formula service path: Beauty assortment purchase route — Return sequence

This reference joins shade, finish, texture, formula, applicator, and set review to fulfillment and customer-care procedures. It moves from a timely request and authorization to prepaid return shipping, inspection, exchange or refund, and original-method settlement. This page applies specifically to tower28beauty and its selection of cream and powder blush, bronzer, pressed powder, complexion products, lip care, eye color, applicators, accessories, and beauty sets. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records. It supplies the store-specific context for this return sequence provision.

Shade and formula service path: Condition and ordinary-return exceptions

Return the item with included parts and, when practical, original packaging. Customized goods, clearance or Final Sale items, gift cards, opened intimate or hygiene-sensitive goods, and opened food, pet food, or other consumables are not eligible for an ordinary no-reason return. These limits reflect the nature of cream and powder blush, bronzer, pressed powder, complexion products, lip care, eye color, applicators, accessories, and beauty sets but do not reduce any remedy for goods that are damaged, defective, unsafe, incorrect, incomplete, or otherwise protected by law. Product-level shade and use information stays on the current listing; this language controls the linked store procedure.

Shade and formula service path: Exchanges

State the requested replacement when you open the return. Exchanges depend on stock. If the requested item is unavailable, you may choose an available alternative or receive a refund for the returned item. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records.

Shade and formula service path: Cancelling before shipment

You may request cancellation before shipment. Contact us immediately because cancellation cannot be guaranteed after processing or carrier handoff. Once shipped, the order follows this return procedure. Product-level shade and use information stays on the current listing; this language controls the linked store procedure. It supplies the store-specific context for this return sequence provision.

Merchant and support details

tower28beauty
Email: Support@tower28beauca.top
Phone: 781-505-9083
Physical address: 8 Steepletree Ln, Wayland, Massachusetts, 01778, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).