Shipping Policy

Effective date: September 8, 2026 This edition traces a beauty-product or set selection from shade and finish review through fulfillment and customer care.

tower28beauty ships only to addresses in the United States. Every order receives free shipping with no minimum purchase. Product-level shade and use information stays on the current listing; this language controls the linked store procedure.

Shade and formula service path: Processing before carrier handoff

Normal processing takes 1–3 business days for payment review, picking, packing, and handoff preparation. An order received after 5:00 PM America/Chicago, on a weekend, or on an applicable holiday begins on the next business day. Processing time and transit time are not the same. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details.

Shade and formula service path: Transit estimate

Estimated carrier transit is 4–8 business days after handoff. Combining the normal processing and transit ranges gives an estimated 5–11 business days from the start of processing, although weather, address, carrier, volume, and service disruptions can extend the timing. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets.

Shade and formula service path: Addresses and split shipments

Review the address before placing the order and contact us immediately about a correction. A change is not guaranteed after processing begins. Items may travel in separate parcels, and each available shipment receives tracking. For a beauty item, read this point alongside the live shade, finish, texture, ingredient, direction, warning, size, and application details. It supplies the store-specific context for this delivery sequence provision.

Shade and formula service path: Cancellation and returns

Cancellation can be requested before shipment. After carrier handoff, use the Refund Policy, including its 30-day return window, exchange option, and free prepaid return label for an approved return. This provision is framed for shoppers comparing color, formula, finish, application tools, routine combinations, or coordinated sets.

Shade and formula service path: Beauty assortment purchase route — Delivery sequence

This reference joins shade, finish, texture, formula, applicator, and set review to fulfillment and customer-care procedures. It separates order processing from carrier transit and explains tracking, address issues, delays, cancellation, and the return route. This page applies specifically to tower28beauty and its selection of cream and powder blush, bronzer, pressed powder, complexion products, lip care, eye color, applicators, accessories, and beauty sets. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records. It supplies the store-specific context for this delivery sequence provision.

Shade and formula service path: Tracking

A tracking number is provided when the order ships. The first carrier scan may take time to display. Contact us if tracking remains unchanged for several business days. Product-level shade and use information stays on the current listing; this language controls the linked store procedure.

Shade and formula service path: Carrier delays and delivery issues

If a package is materially delayed, we will provide the choice required by law, which may include agreeing to the delay or cancelling for a full refund. Contact us about loss, damage, a delivered scan with no package, incorrect items, or missing contents. The customer will not be charged return shipping to resolve those problems. A complexion, cheek, lip, eye, applicator, or set order stays traceable when its precise selection remains tied to transaction records.

Merchant and support details

tower28beauty
Email: Support@tower28beauca.top
Phone: 781-505-9083
Physical address: 8 Steepletree Ln, Wayland, Massachusetts, 01778, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).